Tell us about a data concern
Your privacy matters to us, and we take any worries about how we handle your personal information seriously.
In line with the Data (Use and Access0 Act (DUAA), we’ve made it simple to raise a concern about how your data has been used across any of our websites or digital services.
Just fill in the form below to let us know what’s on your mind. Underneath, you’ll find a clear explanation of how we’ll handle your complaint, the kinds of issues you can raise with us, and the details that’ll help us look into things quickly for you.
Want to know more about how we use customer data? Have a read of our Privacy Policy.
Prefer to email? You can reach our data protection team directly at ukca.dataprotection@coxautoinc.com — or just complete the form below, and we’ll get back to you.
Complete the form below to raise your data protection concerns
Frequently Asked Questions
1. What type of concerns can I raise?
This process is set up specifically for data protection complaints/concerns.
This can include complaints about anything to do with data protection and the use of your data. It is not for individual rights requests such as Subject Access Requests (SARs).
2. How can I submit a concern?
To submit a data protection complaint to our team, you can complete the form above.
Alternatively, you can email our data protection team at ukca.dataprotection@coxautoinc.com.
If you would prefer to send your complaint in writing, you can post your complaint to the following address:
Cox Automotive Data Protection Team
Central House
Leeds Road
Rothwell
Leeds
LS26 0JE
United Kingdom
3. What information do I need to provide?
To ensure we are able to handle your complaint correctly, we will need your Full name, a means of contacting you, the details of your complaint and the legal entity it relates to, for example, your business name.
The form above can guide you through what data we would need from you.
4. When can I expect to hear from you?
We will acknowledge your complaint within 30 days.
We endeavour to resolve all complaints within a month of acknowledgement. Please note that some resolutions could be longer than this depending on the complexity of the request, and the time period above will be a best endeavour, not an absolute.
5. How will you keep me informed about the outcome?
We will contact you with the details of the outcome of your complaint by email using the email you have provided. If you have written to us, we will provide information on the outcome of your complaint in writing, addressed to the sender of the original complaint.
