• Twitter
  • Facebook
  • LinkedIn
  • YouTube
English
English
Cox Automotive
  • Our solutions
    • Funding Solutions
    • Mobility Solutions
    • Remarketing Solutions
    • Retail Solutions
    • Vehicle Solutions
  • Our product brands
    • Codeweavers
    • Dealer Auction
    • eVA Valuations & Appraisals
    • FleetMaster
    • Manheim
      • Manheim Auction Services
      • Manheim Inspection Services
      • Manheim Vehicle Services
    • Manheim Express
    • Modix
    • Movex
    • NextGear Capital
    • RMS Automotive
    • Spiers New Technologies
  • Knowledge centre
    • AutoFocus
    • Automotive trends
      • Cleaner and safer vehicles
      • Migration to mobility
      • Wholesale ecosystem
      • New retail models
      • Buyer behaviour revolution
    • Content hub
    • Data Dashboard
    • Insight Report
  • News
    • Latest news
  • Careers
    • Careers at Cox Automotive
    • Life at Cox Automotive
      • Our Culture
      • Rewards and Recognition
      • Your Career
    • Search Jobs
  • About us
    • Cox Conserves
    • Cox Automotive International
    • Our company
    • Our people
    • Our responsibility
  • Contact us

Revealed: what consumers want from the automotive retail journey

Digital tools and online channels are now a staple of the used car buying journey. To find out what today’s used car buyer expects from the retailers they interact with and how well their needs are being met, we surveyed over 3,000 car owning consumers and used car dealers.

The findings of this extensive study are presented in this new report. In it, we seek to answer some of the key questions facing used car retailers today.

Using real-world data, we answer the questions:

  • How important is digital retail to consumers?
  • How are retailers meeting consumer needs?
  • How connected is the buyer journey today?
  • What features do consumers expect to find on a retailer's wesbite?
  • Is omnichannel just a buzzword, or is it something tangible that's already happening?

Download the report now to review the stats and sentiment behind these themes.

 

  • Cox Automotive Europe
  • About Us
  • Careers
  • Contact Us
  • Solutions
  • Vehicle Solutions
  • Remarketing Solutions
  • Funding Solutions
  • Retail Solutions
  • Mobility Solutions
  • Automotive Insights
  • Automotive trends
  • Content hub
  • Information
  • Cookie Policy
  • Privacy & data protection
  • Modern slavery statement
Cox Automotive UK Limited, registered in England and Wales, with registered office at Central House, Leeds Road, Rothwell, Leeds, LS26 0JE.
©2023 Cox Automotive Europe. All rights reserved.