Introduction to document
Changing buyer behaviours and technological advances are fuelling a revolution in retailing. The days of buying new and used cars only from traditional premises-based dealers are behind us. Direct to consumer and online-only retailers, new form OEMs and dynamic pricing models are disrupting traditional models and presenting a challenge – and an opportunity. The validity and success of each are dependent on a fit for purpose infrastructure that connects the vehicle and consumer journey at every stage, digitally and/or physically in an omnichannel world.
Download our free definition document to understand more about this trend and its influence on the automotive sector.
Areas of focus
At Cox Automotive, we are focused on several key areas within this trend:
- Defining the gaps and developing the tools to support customers achieve everything from single digital retail interactions to a full e-commerce service
- Understanding the opportunities for vertical integration, direct to consumer sales, and agency models
- Anticipating and responding to future buyer behaviour trends
- Enabling the omnichannel retail experience through software and services
- Developing modular solutions that flex to differing strategies and integrate seamlessly
What you’ll get from this document
Download the full definition document to access further information and context on this trend, including:
- What do we mean by new retail models?
- How will they disrupt the status quo?
- Linked micro trends and areas of focus
- What does this mean in practice?
- Resources and further reading