All the information you need quickly in response to the coronavirus pandemic is available here.
Our Coronavirus Information area
To help you find the information you need quickly, everything we’ve published in response to the coronavirus pandemic is available here. We’ve also created an FAQ and a list of useful third-party links.
These pages will be updated regularly and we’ll post on social media when there’s new content.
7th April 2021
UK operational update
With the planned easing of lockdown measures across the country now past the first milestone on the Government’s roadmap, we would once again like to update our UK customers on our operational plans.
While the latest update to the guidelines will see a number of sectors start to reopen – including car dealers – they do not permit any material change in our operations and as such, all Cox Automotive UK business areas will continue to operate as before. In the immediate term, we will not be making any changes with the exception of reintroducing pre-sale viewings for Manheim Auction Services customers.
Our highest priority remains the safety and wellbeing of all employees, customers, contractors and suppliers and we continue to operate remotely where possible, and with robust COVID-secure processes where colleagues are on-site or interacting with customers.
Manheim Auction Services customers can once again book an appointment for pre-sale viewings at all of our sites (with the exception of Bruntingthorpe). Our Simulcast online auction programme continues on a ‘click and collect’ basis and our Accelerate customer support programme remains in place. It is currently anticipated that a physical sales programme will recommence in the second half of the year; details will be shared in due course.
RMS and Dealer Auction are operating as normal. Dealer Auction customers are encouraged to liaise carefully with sellers to ensure they are arranging collections that are safe and in line with the guidance at that time.
NextGear Capital is operating as usual and there are no changes in terms of how dealers can use their facility to fund vehicles. The field team remains in place to support individual customers, while head office colleagues continue to work from home.
Modix, Codeweavers and eVA Valuations & Appraisals are each operating at full capacity, supporting our retail customers with their digital sales capability and programmes.
Money4YourMotors – our car buying team remains operational with team members working to COVID-secure guidelines to keep themselves and customers safe.
We continue to follow the UK Government advice and will provide a further update as we approach the next milestone (stage 3) on the roadmap on or before 17th May.
If you have any specific comments or questions, please discuss with your usual point of contact.
Frequently asked questions This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.
Useful links With so much information being shared, we’ve compiled a directory of important and useful links. Please note this links to third-party content and while we’ll do our best to maintain this list, you should exercise the usual caution when viewing.
We’re a large business with many moving parts. To make it easy to understand our competencies and expertise, our businesses and solutions are organised around our customers’ core needs. Click through to find out more.